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I went there a lot for both lunch and dinner when I stationed in HK. The food was excellent and the service was very good too, which made the restaraunt very busy; thus reservation's strongly recommended. Although I am not sure how it has been since 1996, but in your case, I guess the reception should have mentioned about the possible wait time without reservation, to avoid frustrations.

(I choose "Good" for rating because I hadn't been there since I left in 1996. I am planning to eat there again during my visit this (2007) Christmas. Hope the food, Dim Sum and dessert are still be excellent.)

I've been a couple times. But recently, we stopped by during the lunch hour and the hostess asked if we had a reservation. We didn't, so she asked us to wait. We are two Chinese-Americans, one caucasian, and a Korean. We waited for 40 minutes and watched other groups get seated before us. They spoke some Cantonese with the hostess and were able to get in without waiting. When I asked the hostess why she was seating all these people before us, she claimed that they had reservations, but she was seating them inside the restaurant when her reservations book was outside. She was clearly making us wait because we were foreigners.

I've been to plenty of restaurants around Hong Kong that are so good. This one is not worth the hype especially if they are going to discriminate.