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I've been a member since 1997. It does get very very crowded during peak hours (Lunch time and 5:30onwards). So I go early in the morning, about 7:30ish. Much much better. The equipment is very good, the shower facilities are not bad. If you get a platinum membership you can use their gyms anywhere in the world, so if you travel a lot that might help. From what I've seen the staff are friendly and non-interfering. I havent been to any of the other gyms (cept to try out one on invitation in Olympic centre in North Point - where the customer service was absolutely appalling. ugh), so I cannot really rate it against those. hope this helps.