[Hiten]

Have to agree with froggie...service in my case was really top notch!

Called up PCCW on last Thursday (18 Sept)on their customer service hotline just to inquire a bit about their service & honestly didnt expect much!

I was pleasantly surprised.....spoke with a guy called Kenny who spoke nearly perfect english and very helpful. He took some information about my building, and a few other details on the phone and within minutes was able to place an order. Took my credit card info...and set up an appointment for one of their technicians to come by on Tuesday

They technicial called up yesterday morning to confirm the appointment and landed up on time in the evening. Did the ususal work as froggie said (in my case my notebook & the TVare in my living room...so it was easier). 15 minutes and the guy was done!...& its working just fine...well uptill last night!

I'd think that calling the hotline and inquiring over the phone would probably be better than filling out forms & stuff! Worked in my case!

Cheers,

Hiten

[wanderer]

....... fishing is better than TV anyday !!!!!

[shri]

I really doubt I'm going to get my discovery channel fix by fishing near the star ferry pier.

The latest

Thank you for recent emails.

With regards to your enquiries about the coverage of the now Broadband TV of your address, firstly, I am truly sorry for the inconvenience caused that you experienced, please accept my sincerely apologize.

Kindly be informed that we have escalated your message to our Coverage department in order to retrieve all the information regarding the coverage of now Broadband TV of your address. Please rest assured that I will response to you once we have completed our findings.

Besides, in order to assist your case, may I know that did our Sales Representative confirm the coverage with you during the broadband application or this information was confirmed by other channel?

Once again, I must express my sincerely apologize for the inconvenience caused in this situation hase created. For any further enquiries, please feel free to contact us again.

[kombuchakid]

after rolling around on the floor for a bit ,I doubt that that is a real msg from any hk co let alone PCCW

"we have escalated your message to our Coverage department in order to retrieve all the information regarding the coverage of now Broadband TV of your address"

surely the real guys would have said 'lifted' instead of the obsolete 'escalated' No? and pray tell when was the last time a god fearing hk co have a coverage dept ?

and 'now' without caps !! Ol litlle Li will have his toenails for that.

[wanderer]

... if anyone meets a Louis Choi on the streets..... tell him he stilll needs to call me back and do some of his customer service bit....

....... anyways enough of Now for now..... off to star ferry pier to try out some new bait !!!!

[kevin]

So what areas are actually covered? Seems they are pushing this service everywhere rather aggressively and then telling you after you have applied that it is not available in your area. The experience Shri had seems to be rater common.

Now they are offering the service to non-Netvigator customers. Does this mean that it is easier for them to do a clean install rather than upgrade their existing customers? Pretty bad service if you ask me.

[murtster]

Can anyone expand on what cabling is needed between the broadband modem and the TV?
I have some extra twisted pairs in the walls....

[froggie]

As far as I understand it, one twisted pair will do just the trick.

[flyingchair]

Yes - one twisted pair is fine. For my conection where the modem is in a bedroom/office, they used the second phone socket, plugged the tv line into that then we plugged the now set top box into a spare phone socket in the living room and he made the connection in the walls. Took 20 minutes. Clean - no wires anywhere.

I am happy - it does not give me AXN and premiership but it does give me something to flick through and reality tv is quite addictive if over repetitive.

[liko2288]

So what happened with NOW TV Shri? Are they providing it in your building?

The same thing happened to us. We were conned into changing to Netvigator with the 'bait' of getting NOW TV. The salesguy checked our phone number and said 'yes, you can definitely get NOW TV in your area'.

However, once they had installed Netvigator, we got a letter saying 'we don't have NOW TV in your area'. This made me furious! Because now I've got an 18 month broadband contract (and previously I was on a month-to-month).

I wouldn't have moved to a Li Ka Shing owned company without this extra perk (I generally try to avoid them - because I've found they always use these shady tactics).

I've been told that they estimate that NOW TV will be in our area in late Nov but 'cannot promise that'.

Interested to know other's experiences.