[jimbo]

Originally Posted by f4skyjock

Yeah - M+S have recently added a number of fridges to the food section of the store in Ocean Centre. They have a limited selection of Brit M+S frozen foods like curries, quiche [only for unreal men] pizzas, sheps pie, sticky toffee pudding at 5000 calories a pop and some pasta dishes.

They got cookies, candies, snacks and booze as well.

So now you know!

Yup but not exactly cheap either, $80 for sticky ribs!

[f4skyjock]

Sure, for that price you can stick yer ribs!

[Claire ex-ax]

M&S in Ocean Centre had fridges/freezers with the food flown in from the UK when it first opened. It didn't work out then. Wonder why it thinks it will be better this time around...

[f4skyjock]

Whatever the rationale I'll bet the last sticky pudding that is got more to do with bucks than altruism.

At times M&S need to revisit Marketing 101. The stores vary their merchandise so what is availabe in one is not available in another. Sure, they'll transfer it but it takes them 2-3 days to get stuff from Kowloon to HK side! They also get their instore promo materials from London, the stupidity being they advertise merchandise that is not shipped to HK.

A lot of customer gripes could be resolved if M&S got off their !!** and went international with their online store. What do they do? They post a one-liner telling people that, 'They're working on it.' The one-liner's been there for donkies.

All in all, it's not surprising that there are sites in Brit that are devoted to posting often less than flattering comments about Stuart Rose, the retail empire he commands and what seems, from some posts, to be a very cavalier attitude to 'service' at M&S.

It should not have escaped Rose and the collective memory of M&S execs that the company hit heavy weather relatively recently. Unfortunately, the law of fast-forgetting is an all-to-frequent malaise in many organisations.