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03-01-2007, 10:40 AM
| | Registered User | | Join Date: Dec 2003 Location: CausewayBay, Hong Kong
Posts: 174
| | | Internet outage -refund
Still having some problems with PCCW netvigators, and not really happy how PCCW denying the fact that their service is not 100% up. I have requested for a refund of the internet service, for the days which service was not working. Call 1833833, customer service
1 then HKID then 4. | |
03-01-2007, 10:53 AM
|  | Registered User | | Join Date: Apr 2005 Location: Sham Tseng Downtown Age: 29
Posts: 300
| | Quote:
Originally Posted by chikakeru  Still having some problems with PCCW netvigators, and not really happy how PCCW denying the fact that their service is not 100% up. I have requested for a refund of the internet service, for the days which service was not working. Call 1833833, customer service
1 then HKID then 4. | Do you seriously believe you will get a refund / compensation????
I doubt it.... we are talking about an earthquake here. | |
03-01-2007, 11:20 AM
| | Registered User | | Join Date: Dec 2003 Location: CausewayBay, Hong Kong
Posts: 174
| | | Hi DaveD, PCCW did offer a week service fee refund. | |
03-01-2007, 11:29 AM
| | Registered User | | Join Date: Jun 2005 Location: Hong Kong
Posts: 6,312
| | | And how much of your time did you waste to get HK$25 refunded? | |
03-01-2007, 11:30 AM
| | Registered User | | Join Date: Apr 2005 Location: Sham Tseng Downtown Age: 29
Posts: 300
| | Quote:
Originally Posted by chikakeru Hi DaveD, PCCW did offer a week service fee refund. | Oh really? That's quite amazing... I was expecting them to use Hong Kong's favourite phrase: "Sorry, Sir, can not...!"  | |
03-01-2007, 11:32 AM
| | Registered User | | Join Date: Jun 2005 Location: Hong Kong
Posts: 6,312
| | | It's not worth very much of even a lowly paid customer service agent's time to argue about HK$25... | |
03-01-2007, 11:34 AM
| | Registered User | | Join Date: Nov 2004
Posts: 451
| | | That is amazing since Item 7 of their Terms and Conditions of Service "expressly dislcaims any responsibility for loss/interruption of service due to events or circumstances beyond their reasonable control".... | |
03-01-2007, 11:38 AM
| | Registered User | | Join Date: Jun 2005 Location: Hong Kong
Posts: 6,312
| | | It's not amazing - the amount of money involved is so trivial that it isn't worth arguing about - it probably costs HK$200/hr or so to employ a CSR (total cost to employ including overheads, not salary) so it doesn't make sense for them to spend more than a few minutes debating the point. | |
03-01-2007, 11:44 AM
| | Registered User | | Join Date: Nov 2004
Posts: 451
| | | Even cheaper to announce via their voicemail that "no refunds will be given as per the 'fine print'..." and leave it at that, but hey...if they're feeling a tiny bit generous..ok by me...
Last edited by timklip : 03-01-2007 at 11:46 AM.
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03-01-2007, 11:46 AM
| | Registered User | | Join Date: Dec 2003 Location: CausewayBay, Hong Kong
Posts: 174
| | | around 10 minutes on the phone, I dont think it how much i get back. but if 1000 customer gets the refund, PCCW should at least keep a service level for their network. | | Tools | Search | | | | | Rate This Thread | | | All times are GMT +8. The time now is 04:31 AM. | Partners |
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