| Having seen greenietea's comments I thought I would add my hkd 2 cents. I am a new Citibank visa customer and within minutes of registering the card with eBay I was telephoned by Citibank's credit card department to ask if I had authorised the transaction - impressive! HSBC did not do likewise and this is not detrimental to them but I certainly prefer Citibank's approach.
I do agree that HSBC are cutting back with some services. Lack of branches is one area of contention. Personally speaking online banking satisfies most of my needs but the odd occassion that I need to visit a branch is very frustrating.
I do find that HSBC's online banking restrictive with respect to only showing the last two months (or so) of transactions. I don't know what Citibank offers as I only have their visa card. I also find HSBC's security fob restrictive because we are forced to carry it with us wherever we go. Citibank, BEA and DBS don't need this. I also find the HSBC customer service on the end of the "email us" button lacking in common sense and useful knowledge.
Temp, I would have thought that the Premier staff could provide the financial management that you're looking for.  |