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Originally Posted by HKFella Exactly right! I thought Zuji lay out the flight choices with full itinerary and let you select and only then take to on to ticketing and payment. Strange! If the itinerary is different from the one you selected there has to be some redress. |
They do. It isn't possible to book flights on their system without selecting the flights offered.
The itinerary they sent me and the ticket times are not what the airline can provide, leaving me stuck in the UK. Zuji have been totally useless about trying to sort it out and have now resorted to telling barefaced lies to try to cover up their incompetence. The last time they called they left a message simply to say that I was up a creek without a paddle, but if I did want to purchase another ticket to get home, they would be happy to sell it to me!
I strongly think I won't be using Zuji again and have just booked a flight back from British Airways. I guess I will have to try to get compensation for this wasted ticket on return but so far Zuji have said I am not entitled to any (because they did offer me a return trip, which had a 50 hour sit down and wait stay in Moscow - which I refused).