[Patric]

Vmlinus, it must be teething troubles, has this one just opened? When the one at festival walk opened and it did only a few months ago, same same.
I know what you mean about English, fear not I had the same trouble when staying at the Grand Hyatt for two months. Ordering room service breakfast was more or less like picking up the phone and saying just send me up whatever you feel like this morning, hard or soft just whatever.
It seems endemic to Hong Kong, just across the Border in China however I rarely have this problem at similar establishments? No idea.

The longer you live here though the easier it is to see this as less like rudeness and more just a simple lack of skill. You just have to work around it to keep your sanity, even though it is always very unexpected for a world city.
But I always remember, that I even have the same problems when I am in America, no idea sometimes what they are trying to say to me.
For example, to me a "Super salad" is just that, some kind of large healthy thing on a plate. But when I say yes thanks I will have the "super salad" they treat me like a retard from the home counties. What they are trying to say of course is "soup or salad". Its tough being a global nomad, but also quite amusing at times.